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Your Privacy Comes First at rajabbfs

When you open an account with us, your personal information and transaction history stay secure and private.

Data encrypted end-to-endLocal payment securityAccount verification only

The Information We Ask For and Why

rajabbfs Service availability depends on jurisdiction. Users are responsible for checking local law before access.

To open your rajabbfs account, we collect your name, date of birth, contact details, and payment information. These details let us verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and prevent fraud. We also track your login activity, game history, and withdrawal requests

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so we can resolve disputes and meet local financial regulations. Your data is stored on secure servers and access is restricted to our compliance and support teams. Retention depends on local law and your account status — once your account closes, we keep records for the
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period required by Indonesian financial authorities.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Privacy Questions – Contact Us Anytime

Team online

Live Chat

Open the chat widget in your account lobby Monday to Sunday, 10 AM to midnight. Our team in Makassar and across Indonesia answers privacy questions and helps you request data access or changes in real time.

Email Support

Send privacy requests to our compliance inbox. We respond within 48 hours with confirmation of any data updates or deletion requests. Use this channel for formal data subject requests.

Account Settings

Update your contact details, review your stored payment methods, or adjust notification settings directly in the Settings tab. Changes take effect immediately on your next login.

HOW WE SAFEGUARD DATA

Security, Cookies and Your Control Over Your Information

Encryption

All data transmissions between your device and our servers use SSL encryption. Your password is hashed so only you can access your account. Payment details for DANA, OVO, GoPay and QRIS are tokenised and never stored in plain text on our systems.

Cookies & Tracking

We use session cookies to keep you logged in, and analytics cookies to understand which games you explore and how you navigate the lobby. Functional cookies remember your language and payment preferences. You can disable non-essential cookies in your browser without losing account access.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we verify your identity and check transaction history for fraud signals. This process usually takes 1–3 minutes. You'll see the status in your Transactions tab.

Data Retention

We keep your account data as long as your account is active. After closure, we retain transaction logs for the period required by Indonesian financial law, typically 5 years. Personal details are deleted upon request where local law permits.

Third-Party Access

We never sell your data. We share information only with payment processors, fraud-detection partners and legal authorities where local law permits. All third parties sign agreements to protect your privacy at the same level we do.

Your Rights

You can request access to all data we hold about you, correct inaccuracies, or ask us to delete personal information where local law permits. Email our support team with 'Data Request' in the subject line to start the process.

Privacy Policy – Your Top Questions Answered

Yes. Email our support team with 'Data Access Request' in the subject line and we'll send you a complete export of your account information, transaction history and stored preferences within 5 business days. This includes your identity details, payment methods and login history.

We delete personal details within 30 days of account closure where local law permits. Transaction records are kept for the retention period required by Indonesian financial regulations, typically 5 years. You can request early deletion by contacting our support team.

Your payment details are tokenised, encrypted and never stored in plain text. We use industry-standard SSL encryption for all transactions. Payment data is processed only by licensed financial partners and never shared with third parties outside the payment network.

Yes. We use essential cookies to keep you logged in and remember your settings. We also use analytics cookies to see which games you play and how you navigate the lobby. You can disable non-essential cookies in your browser settings without losing account access.

No. We never sell or rent your data to third parties. We share information only with payment processors, fraud-prevention services and legal authorities where local law permits. All partners sign confidentiality agreements.

Log into your account, go to Settings and select Profile. You can update your contact details, address and phone number immediately. For changes to identity documents or payment methods, contact our support team with a photo of your ID.

Change your password immediately and contact our live chat team. We'll review your login history, freeze suspicious transactions and help you secure your account. If funds were transferred, we'll work with our payment partners to investigate within 24 hours.

Your Privacy Comes First at rajabbfs

Privacy Questions – Contact Us Anytime

Live Chat

Email Support

Account Settings

Security, Cookies and Your Control Over Your Information

Encryption

Cookies & Tracking

Withdrawal Verification

Data Retention

Third-Party Access

Your Rights

Privacy Policy – Your Top Questions Answered

01 Can I see what personal data you hold about me?

02 How long do you keep my information after I close my account?

03 Is my DANA, OVO, GoPay or QRIS payment information safe with you?

04 Do you use cookies on my device?

05 Will you share my data with other companies or advertisers?

06 How do I update or correct my personal information?

07 What happens if I suspect my account has been compromised?

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