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Our Terms Shape How Your Account Works

When you open an account at rajabbfs, these terms define your rights, how we handle your wallet, what games you can access, and how we settle disputes.

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rajabbfs Our Terms Shape How Your Account Works
GET HELP WHEN YOU NEED IT

How to Reach Us About Terms Questions

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Email Support

Write to [email protected] with your account ID and question. We respond within 4 hours during business hours, 8 hours outside. Include your transaction ID if you're disputing a bet or withdrawal.

Live Chat (Lobby)

Open your account and tap the help icon in the bottom-right corner of the lobby. Chat agents answer terms and account questions Monday–Friday 09:00–21:00 Indonesia time, Saturday–Sunday 10:00–18:00.

Account Settings

Go to Profile > Account > My Data to view your full terms summary, payment history, and self-imposed account limits. You can request policy clarifications directly from this menu.

WHY THESE RULES MATTER

How We Handle Data, Security and Your Rights

Data Encryption

Every deposit and withdrawal is encrypted end-to-end. Your DANA, OVO, GoPay or QRIS credentials never touch our servers; we route them through certified payment gateways only. Login passwords are hashed; we never store them in readable form.

Account Verification

When you withdraw, we verify your identity against your original sign-up details. This 24-hour check prevents fraud and ensures only you can move funds. Withdrawals clear to your linked payment method within one business day after verification.

Dispute Resolution

Disagreements about bet outcomes, bonus terms, or transaction timing go to our disputes team, not lawyers first. We respond in writing with our decision within 48 hours and explain it in plain language.

Data Retention

We keep your account data for 7 years after closure for regulatory compliance. You can request deletion of personal details sooner by emailing [email protected] with your account ID and reason.

Cookie and Tracking Policy

We use cookies to keep you logged in and to prevent fraud. We don't sell cookie data to advertisers. You can disable non-essential cookies in your browser; essential ones stay active for account safety.

Changes to Terms

If we update these terms, we notify you by email 14 days before they take effect. Continuing to play means you accept the new terms. We never retroactively change the rules for bets you've already placed.

Common Questions About Our Terms

You can update your linked DANA, OVO, GoPay or QRIS account through Profile > Payment Methods anytime. Usernames are permanent for security. If you need to change your registered name or identity details, email [email protected] with a copy of your ID; we'll review and respond in 24 hours.

Confirmed bets are final and don't reverse for refunds under normal circumstances. If you believe a technical error happened—such as a game crash mid-round or a display glitch—describe it in your support ticket within 30 days with your bet ID. We investigate and respond within 48 hours with our finding and any credit if we confirm the error.

After you request a withdrawal, we verify your identity (up to 24 hours). Once verified, the funds leave our system within 4 hours to your DANA, OVO, GoPay or QRIS wallet. Your bank or payment app processes the final credit; that usually takes 1–5 minutes but can take up to 2 hours during peak times.

Yes. QRIS payments never share your banking credentials with us. When you scan the QRIS code, you pay through your bank's own app directly. We only receive a confirmation that payment cleared. No card details or account numbers reach our platform.

Email [email protected] with your account ID and the word 'closure' in the subject line. We'll suspend your account immediately and keep it inactive for 30 days, during which you can reopen it. After 30 days, we delete your personal data but retain transaction records for compliance for 7 years total.

Certain games—like sports betting or specific slot categories—may not be available depending on where local law permits play. When you log in, the lobby shows only games available in your region. If a game disappears from your lobby, local restrictions have changed; email us to confirm availability where you are.

When you request a withdrawal, our system checks three things: your identity is verified, your account balance matches our records, and you've met any terms tied to recent promos. If any check fails, we tell you exactly why in the withdrawal dialog and show you the next step to fix it.

Related Pages

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